Frequently Asked Questions

I'm having trouble finding products.

All of our products are broken down into Collections. Some products like our "Max Heavyweight Shirts" are broken down into 3 different sizing categories. If you are continuing to have difficulty navigating though our website please email with your questions or concerns.

How do your shirts fit?

All of our size specs are listed in our Catalog page.

What is your return/exchange policy?

Items purchased from Shaka Web Corp only may be returned for a refund or an exchange within 14 days of being received. Items must be in orginal condition Please click here to start a return.

You will need your order number and contact information.

 Any exchanges must be for products of equal or lesser value.  If requested items are of greater value than the original product(s) being exchanged, you will be asked to pay the difference. 

All sales item do not apply to this policy.

I received a defective product.

Please send us an email WITH YOUR ORDER NUMBER and a picture to  Once we have approved the defect you will receive a prepaid shipping label via email along with further instructions. 

Your satisfaction is our number one priority and we will do our best to get you a new item ASAP!

I was shipped the wrong item

We apologize for the inconvenience ahead of time as our warehouse can get pretty hectic. Please specify the original product ordered as well as the actual product you received including the style/design, order number, color and size to and we will get you the correct item.

Do I have to pay shipping fees on returned items?

Shipping will not be refunded for partial returns. If you request an exchange, we will waive the standard shipping fee on your exchanged item. If you have a defective item or received the wrong product, we will send you a prepaid return shipping label upon approval.

How long does the return/exchange process take?

Please give all returns/exchanges up to 10 business days to process once we have received your item. To expedite this process please email the tracking number and the details of your order.

What are your business hours?

Monday-Friday, 8 am-5 pm PST with exceptions to holidays.

How can I contact Shaka?

Please check out our Contact Us page.

How can I sell Wholesale?

Please visit to sign up for an account. Further questions you can email

I want to print on Shaka Wear's shirts.

Great! If you have your business license you can apply for a wholesale account, and when approved you can purchase wholesale shirts for printing. However, we do not offer any printing services.