Returns

Return Policy

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Items purchased from Shaka Web Corp only may be returned for a refund or an exchange within 14 days of being received. Items must be in original condition. Please click here to start a return.

You will need your order number and contact information.

Any exchanges must be for products of equal or lesser value. If requested items are of greater value than the original product(s) being exchanged, you will be asked to pay the difference.

Start your return process

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CLICK HERE to start your return process.

Step 1) Start on your orders page *please note you can only process a return if your order has been fulfilled.

2) Click "Start Return"

3) Select the products from your order that you wish to return

4) Select "Return" under the "Actions" dropdown menu

5) Select your reason for return under the "Reason" dropdown menu

6) Enter your reason for return and any additional notes you wish to include in the "Customer Notes" section

7) Select "Ship with your own carrier" shipping option under the "How would you like to return your order" window

8) Click "Submit" to complete your return

Returns

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We do not offer exchanges. Items must be returned and repurchased.

Refunds are issued after we’ve received the item and have thoroughly inspected which can take up to 7 business days from the date we’ve received it.

Underwear and socks are absolutely NON REFUNDABLE

Repeated Returns

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We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers and continued returns in breach of our terms and conditions will be flagged and may, at our discretion, lead to the closure of your account or future orders being refused.